General Terms and Conditions of Sale and Use (GTC/GTU)

1. Seller's identity

Kingdom of Dreams
Publisher: Banger.Studio – Lionel Miraton
Address: 12, rue Jean-Jacques Rousseau – 34120 Pézenas – France
Email: [to be completed]
Contact: https://royaume-des-reves.fr/pages/contact

2. Purpose

These General Terms and Conditions of Sale and Use (hereinafter “GTC/GTU”) define the terms of access to and use of the site as well as the conditions applicable to any order placed on royaume-des-reves.fr .

3. Acceptance of conditions

By browsing the site and/or making a purchase, you unconditionally accept these Terms and Conditions, as well as the policies accessible on the site (return policy, privacy policy, etc.).

4. Products

The shop sells duvet covers (non-personalized products). Photographs and images are for illustrative purposes only. We do our best to ensure accurate representation, but we cannot guarantee a perfect color match across all screens.

5. Price

Prices are shown on the website at the time of ordering. We reserve the right to change our prices at any time. The price charged is the one displayed when the order is confirmed.

6. Order

Any order placed on the website implies acceptance of these Terms and Conditions. We reserve the right to refuse or cancel any order in the event of an existing dispute with the customer, suspicion of fraud, or for any other legitimate reason.

7. Payment

Payment is made using the methods offered at the time of order placement. Payment information is processed securely by the payment providers.

8. Delivery

Delivery times vary depending on the destination and the carrier. The information available on the website is indicative only. In case of delay or difficulty, you can contact our customer service: https://royaume-des-reves.fr/pages/contact .

9. Right of withdrawal, returns and refunds

You have 30 days from the date of purchase to make a return request.

Prior authorization is mandatory: before returning any item, you must contact our customer service department using the form: https://royaume-des-reves.fr/pages/contact . Without prior authorization, the return may be refused.

Conditions: the item must be new, unused, in its original condition and in its original packaging.

Return address: the package must be returned to the address indicated on our contact page: https://royaume-des-reves.fr/pages/contact .

Refund: After receipt and inspection of the return, the refund will be issued to the original payment method (if approved). Bank processing times may apply.

Package not delivered: In case of non-delivery, please contact us via the contact page. A refund can be issued after verification and confirmation of non-delivery.

Promotional items: Sale or promotional items are refundable under the same conditions as items at normal price.

For more details, see our return policy: https://royaume-des-reves.fr/pages/politique-de-retour .

10. Exchanges

We only replace defective or damaged items. Please contact us via: https://royaume-des-reves.fr/pages/contact , specifying your order number and, if possible, photos.

11. Intellectual Property

The site and all its content (texts, visuals, logos, graphic elements, etc.) are protected. Any reproduction or use without prior authorization is prohibited.

12. Personal Data

The collection and processing of personal data are described in the privacy policy: https://royaume-des-reves.fr/pages/politique-de-confidentialite .

13. Responsibility

We take reasonable steps to ensure access to and proper functioning of the site. However, we do not guarantee uninterrupted access or the complete absence of errors. The seller's liability is limited to the extent permitted by law.

14. Links to third-party sites

The site may contain links to third-party websites. We are not responsible for their content, nor for transactions carried out on these sites.

15. Amendments to the Terms and Conditions of Sale/Terms and Conditions of Use

We may modify these Terms and Conditions at any time. The applicable version is the one online at the time of the order.

16. Applicable Law and Disputes

These Terms and Conditions are governed by French law . In the event of a dispute, an amicable solution will be sought first. Failing that, the competent courts will be those designated by the rules of ordinary law.

17. Contact

For any questions relating to the Terms and Conditions, please contact us via: https://royaume-des-reves.fr/pages/contact .